Refund policy

 

Return & Refund Policy

At IntimissiOnline.com, we value your satisfaction. If you're not completely happy with your purchase, our Return and Exchange Policy is designed to be easy and transparent.

🕒 Eligibility for Returns & Exchanges

You may return or exchange items within 7 days from the date of delivery, provided they meet the following conditions:

  • Items must be unworn, unwashed, and in original condition
  • No stains, marks, or signs of wear
  • All original tags, packaging, and accessories must be intact

🚫 Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged:

  • Panties
  • Masks
  • Men's underwear

🔁 How to Initiate a Return or Exchange

  1. Contact Us
    Reach out to our support team within 7 days of delivery to request a return or exchange.

  2. Prepare the Item
    Pack the item securely in its original packaging, including all tags and accessories.

  3. Reverse Pickup & Charges
    We will arrange a reverse pickup through our courier partner. A ₹50 return shipping charge will be deducted from your refund amount.

  4. Inspection & Processing
    Once we receive your item, our quality team will inspect it. If approved, we’ll process your refund or exchange accordingly.

💸 Refunds

  • Refunds are issued to your original payment method
  • ₹50 will be deducted as reverse shipping/return handling fee
  • Allow 7–10 business days for the refund to reflect after processing

🔄 Exchanges

  • Exchanges depend on product availability
  • If the requested item is unavailable, we will issue a refund or provide alternatives

🛠 Damaged, Defective, or Incorrect Items

If your item is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Share clear photos and order details with support@intimissionline.com
  • After verification, we’ll arrange a free replacement or full refund (no return fee applies in such cases)

📌 Important Notes

  • Items must be returned in original condition and packaging
  • We reserve the right to limit returns if misuse is observed
  • Products below ₹500 are non-returnable under all circumstances
  • Items marked “Final Sale” are not eligible for return or exchange

📞 Need Help?

We’re here to assist:

📧 support@intimissionline.com
📱 WhatsApp/Call: 8700575751

Thank you for choosing IntimissiOnline.com!